💡 FAQ

Absolutely — that’s what we love most. Upload any photo (pets, people, landscapes, game characters, logos) and our tool turns it into a bead pattern instantly. You preview the exact result before ordering.

Six sizes, from mini 20×20 (400 beads) to extra-large 100×100 (10,000 beads). The size picker shows the exact price for each option before you order.

Contact us as soon as possible. If we haven’t started making your piece yet, changes are free. Once production begins, the design can’t be modified.

Yes. We heat-fuse every piece so the beads bond into one solid artwork. It won’t fall apart with normal handling and keeps its colors for years — just keep it away from prolonged direct sunlight and heat.

Bead art is pixel art — it simplifies details into a charming mosaic style. The preview you confirm is the exact pattern we follow, so what you see is what you get.

Our beads are made of food-grade EVA plastic. Finished fused pieces have no loose small parts, but we recommend displaying them out of reach of children under 3.

Worldwide. Every order ships with a tracking number you can follow in your account or on the carrier’s site.

Production takes 3–7 business days (larger sizes take longer), plus about 7–15 business days for international delivery. Progress is always visible in your Orders page.

Each piece is wrapped in protective padding and boxed securely. Gift orders include free gift wrapping and a note card.

Yes! Just enter their address at checkout — we never include prices in the package.

Of course. Leave your message in the order notes and we’ll hand-write it on a card inside the box.

Send us a photo within 7 days of delivery and we’ll remake it free of charge or refund you in full — your choice.

We’ll make it right. Contact us within 7 days and we’ll rework, remake or refund based on what went wrong.